Building your reputation is essential to run a successful business. You need to make sure your clients and customers believe in you.
Whether it’s a new customer or an existing client who needs information or solutions, you need to provide professional service. You need to interact with your prospects and customers, giving you an opportunity to show value.
On an initial meeting with your prospect, you can address them by their first name to build rapport.
Tips to start building trust in your customers:
1. Get the contact information of the people who come to your website. Follow up with them and offer them something valuable in exchange (e-mail marketing will help you in this).
3. Help customers to get what they need. Understand what your customer needs and desires before selling your product.
4. Listen with genuine interest to what the others have to say to you. The more you listen, the more you become acceptable to them.
5. Ask open-ended questions. You have the opportunity to educate your prospect about your product or service by asking questions like: with who, where, what, when and how.
6. Keep your promises. Always tell the truth to keep confidence in your services. Follow through on delivering what you say you’ll do, when you say you’ll do it. There’s nothing that will destroy business relationships faster with clients than broken promises. Have no favorites, forgive mistake and be generous.
7. Offer Quality. You cannot expect to earn your clients’ trust if you provide low quality services. People want value for their money. You should strive to add value to your customers.
8. Always maintain a professional appearance. First impressions count and help build trust, demand quality, be personable but not overly familiar.
The benefits of being trusted are enormous. People have confidence in those they trust. Employees will be more motivated when working for a trustworthy boss. Customers are more likely to write orders for sales people they trust.
If you follow these steps you and your business with grow and excel. Working on it is just a discipline!